Shipping and delivery

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 business days of processing and production time for your order to ship out.

Where do we ship our products from?

All orders are shipped from New Jersey, USA.

U.S orders will be shipped by USPS & International Orders will be shipped depending on the destination country.

There are circumstances that are out of control (natural disasters, traffic accidents, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery time is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order within 4 hours after creating it for the cancellation to be applied. If the item has already shipped, please email us at support@aliencooling.com.
All you need to do is send us an email with the subject line “CANCEL”, bear in mind that there is a penalty for cancelling after the product was shipped in the form of a 25% restocking fee, plus shipping costs, to cover our costs and expenses such as shipping, labor, packaging etc, applied to refunds after returning the product in it’s original condition, unopened and unused as detailed in our returns and refunds policy.

I HAVE ENTERED AN INCORRECT ADDRESS, NOW WHAT?

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@aliencooling.com If the address is wrong, we can correct this within 24 hours.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question please feel free to contact us at support@aliencooling.com and we will address your concerns in a timely manner.